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Frequently asked questions

If your question isn't answered here, please don't hesitate to contact us!

Is your hosting fast and reliable?

Yes! Our hosting is powered by DigitalOcean, a top-tier virtual private server provider. It's fast, secure and perfect for running your client sites on.

How much is hosting per website?

We offer $15/month and $30/month hosting plans per website. These plans include everything a website needs:

$15/month: 5,000 monthly visits, 5GB diskspace and 250GB bandwidth.
$30/month: 25,000 monthly visits, 10GB diskspace and 500GB bandwidth.

Hosting is blazing fast, secure and comes with 24/7 support, automatic backups and SFTP access.

Need a bigger plan? Contact us and we'll work something out for you.

What if my website exceeds the hosting plan limits?

We will notify you and your client via email that an upgrade to a bigger hosting plan is required.

What happens if I want a bigger hosting plan?

If you want a bigger hosting plan for your website contact us and we'll work something out for you.

What do my clients see on their credit card statement for monthly hosting charges?

If you add a surcharge to your client's hosting plan then your company name will display as the payment description on your client's credit card statement. Your company name is what you provide to Stripe during your Stripe set up. Click here to learn more about hosting surcharges.

If you don't add a surcharge to your client's hosting plan then your client's credit card statement will display GoMahalo as the payment description.

Can I install WordPress and set up a website before hosting is paid?

Yes! Set up a website for free. Each new website has a free 7 day hosting trial. Send your client a GoMahalo hosting bill or pay hosting yourself.

Can I use a third-party hosting provider?

We do not currently support third party hosting provider use.

Can I host applications other than WordPress?

We currently only provide WordPress hosting.

Once I set up a site on GoMahalo, how do I allow my client to manage the site including domain, hosting and more?

When you install WordPress and set up a website you have full control over the site and can manage the hosting, domain, SFTP, etc. Your client can also have full control over the site if your client is paying hosting.

Before paying the hosting subscription, your client will be asked to create a GoMahalo account. The site will display for the client on his GoMahalo Websites dashboard. Your client can do everything that you do, including log into WordPress, set up a domain, access the site via SFTP, manage the hosting subscription and more.

Note: You still have full access to the site even though your client is paying the hosting bill.